Predictable monthly IT support for your entire environment. We document your systems, proactively monitor them, and fix things before your team ever notices — all for a fixed monthly fee.
Founded 1996 · 30+ clients · 10+ year avg client tenure · 4 senior technicians
Get a Contract QuoteA managed IT support contract is a fixed-price, fixed-scope agreement where a managed service provider (MSP) takes ongoing responsibility for a defined set of IT systems. Unlike break-fix IT — where you call someone after something breaks and pay by the hour — a managed contract means your provider is motivated to keep things running, not just to bill hours when they don't.
GoTech has been operating under managed contract models since our founding in 1996. Over nearly 30 years, we've learned what makes a support contract actually work for the client: clear scope definition, thorough initial documentation of your environment, runbooks for every recurring task, and proactive monitoring that catches problems before they become outages.
Our contracts focus on the two pillars of Linux business IT: Linux servers (all major distributions) and Linux firewalls (iptables, nftables, ufw, OPNsense, pfSense, and more).
Every contract begins with an onboarding assessment — we document your full device inventory, network diagram, credentials vault (your credentials, secured), and create runbooks for your specific environment. This documentation means any technician on our team can handle your systems effectively, and it means you always have an up-to-date record of your own infrastructure.
| Managed Contract | Break-Fix | |
|---|---|---|
| Cost predictability | Fixed monthly | Variable, unpredictable |
| Provider incentive | Prevent problems | More problems = more bills |
| System knowledge | Deep, documented | Starts from zero each time |
| Response time | Priority, defined SLA | When available |
| Proactive monitoring | Included | Not included |
Every GoTech contract covers these five service areas. The depth of coverage depends on your tier — Basic, Standard, or Premium.
Patching, monitoring, backup verification, performance tuning, and capacity planning for Linux server environments of all major distributions.
Rule management, security audits, firmware updates, VPN configuration, and optional AI monitoring integration for Linux-based firewall platforms.
Every contract includes full environment documentation and runbooks — maintained and updated throughout the contract. You always have a current picture of your own infrastructure.
All tiers are month-to-month. Pricing is quoted based on your specific device count and environment — submit the quote form for an exact proposal.
We don't just start billing — we take time to understand your environment first.
Submit the quote form with your device counts and what you're looking for. No long questionnaires. We'll schedule a 30-minute call to understand your setup.
Based on your environment assessment, we define the scope: which devices, which service areas, response time SLAs, and monthly price. Clear in, clear out — no hidden charges for things we agreed to cover.
We audit your current environment: document all devices, map the network topology, review firewall rules, and identify any immediate issues. You get a copy of everything.
We write runbooks for every recurring task specific to your environment — patch procedures, backup verification steps, monitoring checks, and escalation paths. Any technician on our team can handle your systems day one.
From week 3 forward: routine maintenance runs on schedule, you report issues via your preferred channel (email, phone, ticket), and we deliver monthly or weekly reviews depending on your tier.
